Retention without the retainer.
Expert email and SMS strategy, builds, and ongoing support. Defined deliverables, predictable pricing, no long-term contracts. You own everything we create.
Brands we've built for
How we work together
Three ways to engage.
Build
Project-based journey work. We build or rebuild your email and SMS flows. Scoped per journey, delivered in weeks.
Campaign Support
Monthly campaign management across email and SMS. Up to 8 campaigns per month. Strategy included.
Mentorship
Advisory for in-house retention teams. Strategy calls, program reviews, and async coaching. Cancel anytime.
Want the full picture first? Get Retention Forensics for $2,000 →
Want the full picture first?
Retention Forensics.
A complete diagnostic of your email and SMS program. 8+ hours inside your account, a 60-minute live walkthrough, and a prioritized plan you can act on immediately. You keep everything whether you work with us or not.
What's included
- →Retention Forensics Deck (phase assessment, scorecard, prioritized roadmap)
- →60-minute live walkthrough inside your account
- →Leave-behind documentation your team can act on
Why work with us
Defined work. Owned outcomes.
No retainers.
Project-based scoping. Defined deliverables. Cancel-anytime monthly options. No 12-month minimums.
You own everything.
Every journey, campaign, flow, and document we build is yours. Hand it to your team or your next agency without friction.
Attentive Signature Partner.
1 of 18 globally. Deep platform expertise across Klaviyo, Attentive, Postscript, and HubSpot.
A decade inside email programs.
400+ programs built. $200M+ in client revenue generated. Specialists, not generalists.
Real results
What good retention work looks like.
Dr. Berg
Replaced finished flows with a high-performance customer journey, fixed major deliverability issues, and leveraged the massive organic traffic that was already coming in.
JockoFuel
Complete flow replacement with a new HPCJ architecture. Browse abandonment and product recommendations layered in. Critical deliverability issues fixed in week one.
Dose of Colors
Built SMS to match email performance, segmented early-access drops for loyal customers, and integrated the loyalty program directly into lifecycle communications.
Selected work
Email creative we've built.
Real campaigns from real clients. Tap any card to view the full email.
Fresh thinking
From the blog
Perfect Your Welcome Series: The Critical First 48 Hours
Most brands obsess over message 3 and 4 of their welcome series while their first 48 hours are a mess. New leads are most engaged within 48 hours of subscribing—welcome emails get 83% open rates vs 40% for regular campaigns. Here's how to claim that mechanical advantage and tip the scales in your favor.
Jason Donapel · Dec 21, 2025 · 17 min read
The First Step to Real Improvement in Your Email/SMS Program
Why an outside audit is the cheat code most retention teams never use. When you're deep in the day-to-day of managing email and SMS, you develop blind spots. The gaps are where the revenue lives.
Jason Donapel · Dec 15, 2025 · 8 min read
The $500K BFCM Lesson: Why Your Retargeting Strategy Is Leaving Money on the Table
How systematic retargeting methodology generated nearly half a million dollars in incremental revenue for one brand during Black Friday Cyber Monday 2025—and what most CRM teams are doing wrong.
Jason Donapel · Dec 11, 2025 · 9 min read
Ready to talk about your program?
No pitch deck. No pressure. Tell us what you're working with and we'll tell you what it costs.